Check on an existing request

This page provides access to services in relation to requests that have already been submitted to our service. When you successfully enter the details of your request, you will be shown the current status and the service options available in relation to that request.

Request details
If you know your request number enter it in the Request # box.

So that others cannot find out about your request, we also require you to enter the email address that you submitted with that request.

Clicking on Find request will present you with information about the current status of your request.
If the request is not yet answered by us, you will be given the opportunity to edit your request, or cancel it. You will also be advised of any clarification questions that we have sent to you about your request.
If your request is answered, you will be able to see the answer and may be able to ask for further information about that request.

Can’t find your request
If you do not know your request number, we may provide some ways in which you can find it.

Send me an email – if this option appears, clicking this button will send an email to the address that you provide in the Request details section above.  The email will provide a link to a list of requests that you have recently submitted to our service (the View all my requests screen).  Clicking on any of the request numbers in that list will give you access to the screen that allows you to manage that request (cancel it, reopen it, send more details, etc.) as appropriate to the current status of that request. Here’s an example of the email that is sent:

Ask us – if all else fails and you just can’t find any information about your request, use this link to ask one of our staff to find it for you. Please note that this is a manual service, and may take a little time. It is much speedier to find your Request # and look up the information you need using one of the other options in this service, or using the links provided in any email that you have received from us in relation to this request.