Welcome

You are currently on the welcome, or home, screen of our service, where access to all of the features of our service is provided. This help page is designed to help you use that screen.

Our service allows you to submit questions to our information professionals, who will attempt to provide you with helpful information.

A description of the capabilities and limitations of our service may be accessible from the About our service link in this welcome screen.

Getting Help
Help is available from every screen by clicking the question mark icon in the header of each screen.

Exiting this help system
Click on the x in the top right hand corner of this help window to remove this window from your screen.
The features available from the welcome/home screen may include any of the following:

Ask a new question
Submit a question to our service using this link. We will do our best to provide a response to it within our service objective time frame.

Check on an existing question
This link provides several options that allow you to obtain information about questions that you have previously submitted – you can:-

§ change a question already submitted or send some additional information about it
§ request more information about a response that you have received
§ cancel a previously submitted question
§ check on our progress in responding to your question
§ provide clarifications
§ and find out about questions that have not received a response

Make a comment or suggestion
The Make a comment or suggestion link provides the opportunity for you to submit questions or comments to our service. We encourage you to use this facility to help us to improve our service to you. Comments and suggestions about any aspect of our service are welcome.

Search our database of knowledge  and/or FAQs
This link allows you to search our database of questions and answers. It often has relevant information that you can use immediately, so we suggest that you use this link before submitting your question – it may save you some time!

Subject Guides
This page provides information that our service has collected in relation to areas of specific interest to our clients.  We hope you find it useful.
The Table of contents on the left shows the topics for which we have provided information. If you click on a topic, sub-topics may appear for you to investigate.  There is also a Search box that allows you to search the contents of our entire body of Subject Guides for your specific topic of interest.

Browser compatibility
Our service is compatible with all WCAG 2.0 compliant browsers and assistive devices so that it is accessible by all users.  It is also designed to automatically reformat on small devices like mobile phones, to a format that makes it easy to use in small width screens.

Logging off
You can leave this service at any time by closing the browser (clicking on the x in the top right corner of the screen), or clicking on links provided in the header or footer. There is no need to specifically log out, however, we highly recommend that you close the browser at the end of your session in order to protect the privacy of the work you have done in your session.